A call center is a physical place where customer and other telephone calls are handled by an organization. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. It may also use a call center suite which includes tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components. Call centers are used by mail-order catalog organizations, telemarketing companies and others.
Integrate 3CX Pro and your CRM with 3CXPlugins
3CX is a software-based, open standard, IP PBX that offers complete Unified Communications features, out of the box. As an affordable software-based solution 3CX makes installation, management and maintenance ever so easy while at the same time offering your business a number of benefits.
Manage Calls Efficiently
Manage your calls effectively and efficiently with 3CX Pro. Increase your customer service levels by making sure all calls are logged and that your call center personnel know exactly who is calling at any given time. Connect 3CX Pro to MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, SugarCRM, Google Contacts, Exact Online, Freshdesk, Datev, Zendesk, Nutshell, vtiger, EBP, Insightly, amoCRM, Bitrix24 and Act! by using the 3CXPlugins.